Tag Archives: service

12 Corners

I wrote my first Yelp review today. I know I should have written reviews in the past, but they never happened. For some reason, today’s came out.

12 CornersA friend and I planned to meet for coffee. She asked if I minded coming downtown and suggested a couple options.

I chose 12 Corners and am glad I did.

I was a first time customer. My friend has a frequent caffeinater card. It is clear why.

The coffee is great. I need to learn if it is fair trade.

The blackberry bran muffin was amazing.

But what really set 12 Corners apart for me was the service. The friendly staff treated everyone with kindness and went out of their way to create an atmosphere of hospitality and welcome.

A good day. I will be back.

See you along the Trail.

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Filed under Food, Friends, New York

Thank you, US Airways

Today’s travel took me from New York to Louisville – an oft-made trip. The airlines, chosen due to price, was US Airways.

This is neither my preferred or favorite airline. It pains me a bit to say that. Allegheny Airline lies in the past of US Airways. Based in Pittsburgh, Allegheny was the first airline I ever used. My love for all things Pittsburgh lasted through a number of mergers.

In recent years, I have experienced problems on US Airways – cancelled flights, rebooking issues, and delayed luggage. I have not kept score of my travel woes. I have no documentation. But it feels like US Airways has been especially problematic.

Today, they did well by me and so I need to say: Thank you, US Airways.

The plane from LaGuardia landed in Philadelphia. The layover came to an end and I made my way to the gate for the Philadelphia to Louisville flight. The announcement came that boarding would begin shortly.

I opened my bag and discovered two items missing. I checked again and confirmed my first impression. A moment’s thought led to the realization that I had left them behind on the plane from New York.

Disappointed, I wandered to the bathroom, planning how I would deal with this. A call to the airline upon arrival in Louisville seemed the first step. I held out little hope. Actually, I held out no hope.

As I neared the gate for the plane to Louisville, a US Airways staff person said, “Is there a Mr. Ko-nig in the gate area?” She mispronounced the name. Many folks do.

“Is there a Mr. William Ko-nig in the gate area?”

I waved my boarding pass and made my way to the podium. She moved to meet me.

She held out her hand in which she held my items. “Do these belong to you?” she asked.

I smiled and replied, “They do. Thank you very much.”

“You are welcome,” she responded. She smiled and went on her way. I got in line to board.

Again I say: Thank you US Airways.

See you along the Trail.

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Filed under Louisville, New York, Travel