Thank you, US Airways

Today’s travel took me from New York to Louisville – an oft-made trip. The airlines, chosen due to price, was US Airways.

This is neither my preferred or favorite airline. It pains me a bit to say that. Allegheny Airline lies in the past of US Airways. Based in Pittsburgh, Allegheny was the first airline I ever used. My love for all things Pittsburgh lasted through a number of mergers.

In recent years, I have experienced problems on US Airways – cancelled flights, rebooking issues, and delayed luggage. I have not kept score of my travel woes. I have no documentation. But it feels like US Airways has been especially problematic.

Today, they did well by me and so I need to say: Thank you, US Airways.

The plane from LaGuardia landed in Philadelphia. The layover came to an end and I made my way to the gate for the Philadelphia to Louisville flight. The announcement came that boarding would begin shortly.

I opened my bag and discovered two items missing. I checked again and confirmed my first impression. A moment’s thought led to the realization that I had left them behind on the plane from New York.

Disappointed, I wandered to the bathroom, planning how I would deal with this. A call to the airline upon arrival in Louisville seemed the first step. I held out little hope. Actually, I held out no hope.

As I neared the gate for the plane to Louisville, a US Airways staff person said, “Is there a Mr. Ko-nig in the gate area?” She mispronounced the name. Many folks do.

“Is there a Mr. William Ko-nig in the gate area?”

I waved my boarding pass and made my way to the podium. She moved to meet me.

She held out her hand in which she held my items. “Do these belong to you?” she asked.

I smiled and replied, “They do. Thank you very much.”

“You are welcome,” she responded. She smiled and went on her way. I got in line to board.

Again I say: Thank you US Airways.

See you along the Trail.

2 Comments

Filed under Louisville, New York, Travel

2 responses to “Thank you, US Airways

  1. congrats! i swore last time I flew usair: never again. the rows were so close I couldn’t even open my laptop and see it. — but very very happy you got your “stuff” back

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